| Error code |
Error activation message |
Error resolution message |
Notes |
Corrective actions |
| groundFailure |
Residual current detected via sensor |
Residual current situation resolved |
Internal RCMB device (yellow coil). This detects also DC residual current. |
The safety mechanism is reset to its original state every time the cable is unplugged from the chargepoint. Otherwise the error is automatically reset after a delay of 10 seconds if the EV was unplugged. In case the RCMB version is older than or equal to D0469, the delay is 15 minutes. If the problem persists, please check the yellow current transformer (coil) and its connection. |
| mode3Error |
Vehicle signals error |
Vehicle error resolved |
Mode3 errors. |
Disconnect EV and try again. If that doesn’t help, follow EV’s instructions. |
| mode3Error |
Vehicle diode check failed - tamper detection |
Vehicle with diode problem disconnected |
Mode3 errors. |
Disconnect EV and try again. If that doesn’t help, follow EV’s instructions. |
| overCurrentFailure |
MCB of type 2 socket triggered |
MCB type 2 reconnected |
|
MCB needs to be re-armed, requires a maintenance visit. |
| overCurrentFailure |
MCB of domestic socket triggered |
MCB domestic socket reconnected |
|
MCB needs to be re-armed, requires a maintenance visit. |
| groundFailure |
RCD triggered |
RCD reconnected |
External RCD Device. |
Up to certain point, this will be corrected automatically. |
| powerSwitchFailure |
Contactor welded |
Contactor weld resolved |
|
Very likely requires a maintenance visit with high priority as it is an indication there might now be a properly disconnected socket when no plug is inserted. |
| otherError |
|
|
|
|
| connectorLockFailure |
Plug locking failed |
|
|
Typically caused by not fully inserted plugs, unplugging and attempting to plug again in most cases resolves the problem. |
| connectorLockFailure |
Locking without plug error |
|
|
Typically caused by not fully inserted plugs, unplugging and attempting to plug again in most cases resolves the problem. This particular error only occurs with Phoenix Contact sockets that can detect that the lock pin was lowered further than possible with a plug inserted. |
| connectorLockFailure |
Type 2 locking actuator stuck cannot unlock |
Type 2 locking actuator recovered |
|
A mechanical problem, may require a maintenance visit. An Unlock Connector or Hard Reset triggers another attempt to unlock. |
| connectorLockFailure |
Could not detect type 2 locking actuator |
Type 2 locking actuator detected |
|
A mechanical problem, may require a maintenance visit. A Hard Reset triggers another attempt to redetect the actuator type. |
| powerMeterFailure |
No information received from ocpp meter |
Meter ocpp communication recovered |
|
|
| powerMeterFailure |
No information received from second meter |
Meter second communication recovered |
|
|
| readerFailure |
RFID reader not communicating |
RFID reader recovered |
|
|
| highTemperature |
Cannot read temperature sensor |
Temp sensor recovered |
|
|
| highTemperature |
Cannot read critical temperature sensor |
Critical temp sensor recovered |
|
|
| highTemperature |
Temperature too high - charging paused |
Temperature below critical - charging resumed |
|
|
| otherError |
Temperature approaching limit - current reduced |
Temperature normal - normal current charging |
|
|
| weakSignal |
SignalWeak:0//Not Availa/0 |
SignalGood:0//Not Availa/0 |
Low RSSI limit is 12 and high limit is 14. |
|
| otherError |
FW Update in progress |
FW Update finished |
FW update command issued while update is already in progress. |
Try again after first command was processed. Otherwise carry out a hard reset. |
| otherError |
|
|
Firmware update failed. |
Try again. |
| noError |
|
|
The idtag entries in cache (white list) are being updated. |
No special action required. This process can take some time depending on the amount of entries. |
| noError |
USB communication errors. |
USB communication working properly. |
USB communication errors. |
Wait until application recovers from this error. |
| otherError |
The charge point is tilted. |
The charge point no longer is tilted. |
The chargepoint has been tilted. |
A physical inspection and maintenance is required at the chargepoint location. |
| otherError |
Possible CP and PR wiring issue. |
Possible CP and PR wiring issue is solved. |
A car is detected but no cable is detected. |
Check the wiring of CP and PR cables, they may be swapped or the plug may be broken. |
| otherError |
Master and Slave have different SW version. |
Master and Slave have same SW version. |
The master and slave have different SW versions. |
Maybe the firmware update has failed or a manual update was performed incorrectly.Check what is the expected FW version and update firmware. |
| otherError |
The controller on the Chargepoint has a defect. |
|
The controller on the Chargepoint has a defect. |
Replace the controller on the Chargepoint. |
| otherError |
The current transformer has a defect. |
|
The current transformer on the Chargepoint has a defect. |
Replace the current transformer on the Chargepoint. |
| otherError |
Car current is 10% more than expected. |
Car is charging at nominal current. |
The car is charging with 10% more than expected according to the signaled current. The charge point will try to solve it by decreasing the signaled current |
Check the car. |
| otherError |
Car current overload, charging stopped. |
Car is charging at nominal current again. |
The car is charging with a too high current. Charging will be stopped |
Check the car. |
| connectorLockFailure |
Actuator unlocked while charging |
|
For some reason the actuator was unplugged during charging. |
Verify the actuator and actuator wiring |
| otherError |
|
|
The chargepoint was previously tilted. |
It is no allowed to charge until the charge point is rebooted. |
| otherError |
Not all DLM Slaves connected |
All DLM Slaves are connected again |
Some DLM slaves are disconnected from DLM master. |
Reconnect the DLM slaves to the DLM master again. |
| otherError |
DLM Slave disconnected and not charging |
DLM Slave is connected again |
The DLM slave is disconnected from DLM master and its DisconnectedLimit is set to zero. |
Reconnect the DLM slave to the DLM master again or increase its DisconnectedLimit. |
| otherError |
USB stick handling in progress |
USB stick handling finished |
USB stick is inserted and is being handled. |
Remove the USB stick. |
| otherError |
State D detected, charging is paused |
Car no longer in state D, charging is resumed |
Charging is paused because state D is detected. |
Check the reason why car goes to state D. |
| overCurrentFailure |
RCD-MCB triggered from unique input |
RCD-MCB from unique input reconnected |
|
RCD-MCB needs to be re-armed. |
| otherError |
Doing a healthy periodical reboot. |
|
|
|
| otherError |
Cleaning up memory, rebooting... |
|
|
|
| otherError |
Rebooting to clean up files... |
|
|
|
| noError |
Authorization failed. |
|
|
|
| otherError |
Denied FW update, vehicle is connected |
|
Firmware update is forbidden if a car is connected to the ChargePoint group. |
Disconnect the car from the ChargePoint group. |
| otherError |
Firmware update failed. |
|
Firmware update failed (internet connection?). |
Retry or perform a manual update. |
| otherError |
Firmware update rolled back. |
|
Firmware update failed but was successfully rolled back to previous version. |
Retry or perform a manual update. |
| otherError |
|
|
Firmware update failed because the package manager refused the update. |
Retry or perform a manual update. |
| resetFailure |
Unintended Reset - Power Outage? |
|
|
|
| resetFailure |
Terminated transaction after reset! Power Outage? |
|
ChargePoint rebooted while a transaction (charging) was active. Transaction was implicitely terminated. |
Restart the transaction. |
| otherError |
Slave is unavailable (disconnected from Master). |
|
A Slave disconnected from the master. |
Replace cable, repair connection, and wait until slave reconnects to master. |
| otherError |
Diagnostics failed. |
|
Diagnostics failed (internet connection?). |
Retry. |
| groundFailure |
RCMB error. |
|
|
|
| weakSignal |
TCP/IP connection error. |
|
|
|
| highTemperature |
High temperature alert. |
|
|
|
| evCommunicationError |
15118 communication error |
|
TCP/TLS 15118 communication failed |
Use correct certificates and key for SSL communication |
| otherError |
15118 authorization failed |
|
15118 authorization for PnC failed. The signature validation failed |
Install a valid certificate in the car and the correct root CA in the chargepoint |
| otherError |
15118 authentication failed |
|
15118 authentication for PnC failed |
Install a valid certificate in the car and the correct root CA in the chargepoint |
| otherError |
15118 certificate installation failed |
|
15118 Certificate Installation failed |
Verify that car and backend are handling the certificates properly |
| noError |
System not yet ready. |
|
|
|